Writing
Notes on the systems, costs, and decisions that determine whether AI-native delivery works in a service business.
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The AI Your Firm Already Uses (That You've Never Seen)
You think your firm hasn't adopted AI yet. Official adoption runs 10 to 22 percent while actual use runs 73 to 85 percent, and nobody checks what reaches a client. The five failure modes I keep seeing, and the one conversation to have this week.
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