Adoption
Posts filed under Adoption.
Topic
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Don't Pick Your First AI Pilot by Performance Alone
Your best performer can belong in your first AI pilot, but performance alone isn't a reason to choose them. I look for people willing to test a different way of working, then check their feedback against the finished work.
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Nobody Wanted to Write the Meeting Summary
Nobody wants another form between client calls. We use AI to draft meeting summaries, but we still have to define what belongs in them and check them before sharing.
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AI Enablement Is a Loop, Not a Roadmap
AI enablement means changing the data, the process and the tools until the business gets a result. We had to stop giving a supervisor pages of reports and show him who needed help instead.
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AI-Native Without Starting Over
You can make your existing firm AI-native, but somebody has to pay for the failed first tries. We found a user had quietly abandoned our tool because the client work still needed doing.
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Your Team Isn't Resisting AI. Nobody Gave Them the Hours.
In the rollouts I've helped fix, resistance often turned out to be missing time, poor design or stale training. The calendar needs to change with the tool.
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AI Layoffs Can Start With the Clients You Lose
A firm can lose jobs because AI takes over work, or because it stops winning clients. I would look at the business you can sustain before making the staffing call.
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The AI Policy Template That Fits on One Page
Give your team a clear way to use AI, with approved tools, a real stop before client-facing actions and someone responsible for the checks.
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AI Anxiety and the Output-Validator Workflow
A team can want AI and still worry about where people fit. I would start by checking whether those responsible for the result can shape the work.
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Age Predicts Who Adopts AI. Skill Predicts Who Benefits.
Before cutting juniors, look at what they can do with AI and where your next seniors will come from. Sort work by the cost of a mistake, with review and training built in.
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AI Projects Don't Fail at Your Size. They Go Underground.
An AI project can fail while work continues in personal ChatGPT accounts. Version history, source trails, and staff interviews show where the work went.
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Shadow AI: The AI Your Firm Already Uses (That You've Never Seen)
Shadow AI is work done with AI tools the firm hasn't approved or can't see. Ask how the last client deliverable was made, then check its sources, conclusions and client-data sharing.