Adoption
Posts filed under Adoption.
Topic
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The AI Policy Template That Fits on One Page
Most firms that adopted AI never wrote the rules down, and the thirty-page policies that exist go unread. This is the six-rule policy I have watched hold across 150+ service units: one page, spells POLICY, and it covers the one thing no downloadable template does, agents.
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AI Anxiety and the Output-Validator Workflow
Fear of job loss runs higher inside firms that adopted AI than across the workforce. The cause is rarely the technology. It is rollouts with no plan and workflows that turn skilled people into AI output validators. The best service firms do the opposite.
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Age Predicts Who Adopts AI. Skill Predicts Who Benefits.
AI lifts the least experienced workers most, while AI expertise peaks mid-career. That inversion breaks the service-firm pyramid. The fix I keep seeing work: sort work by risk, not seniority, and change what juniors and seniors are for.
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AI Projects Don't Fail at Your Size. They Go Underground.
The famous AI failure statistics (95%, 80%, 42%) were measured on enterprises running $5M to $20M deployments, not firms your size. At $1M to $20M a failed AI project rarely gets cancelled. The official tool dies, and a few people keep using AI off the books, with no oversight.
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Shadow AI: The AI Your Firm Already Uses (That You've Never Seen)
Shadow AI — employees using AI tools nobody sanctioned — is already inside your firm. Official adoption runs 10 to 22 percent while actual use runs 73 to 85 percent, and nobody checks what reaches a client. The five failure modes I keep seeing, and the one conversation to have this week.