Margins
Posts filed under Margins.
Topic
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Your AI Employee Has a Rate Card. You Set It.
I paid twenty times too much for the same agent work because I picked the wrong model. The bill needs an owner, and the checking work belongs in it too.
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The downturn playbook for AI-native firms: cut the fat, not the capability
If revenue falls, I would find waste before cutting the people and systems clients depend on, then give any real AI-saved time a clear job.
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How AI Is Changing the Consulting Industry (and Why the Retainer Wins)
I've seen retainers become more profitable with AI and clients cancel because their own AI seemed good enough. The contract helps, but it doesn't defend itself.
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What ROI Does AI Actually Produce in a Service Firm?
I've watched AI help service firms improve retention and margins, but the return came with changes to delivery. A faster task is only part of the calculation.
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What Is an AI-Native Service Business?
An AI-native service business uses shared company knowledge for AI to do repeatable production work, while people review the result and own judgment. Check how the work runs, not which tools the firm buys.