rod amora

AI applied to service businesses

Posts filed under AI applied to service businesses.

Topic

  • 9 min read Updated

    What ROI Does AI Actually Produce in a Service Firm?

    MIT says 95% of AI pilots return nothing. Wharton says 75% of firms already see positive ROI. Both are true, and neither answers the owner's question. What AI returns in a service firm, in what order, and on what timeline, from watching hundreds of firms make the climb.

  • 4 min read Updated

    The Extra Time AI Buys You Is Already Gone

    Ask about a task and AI looks transformative: 55% faster coding, 40% less time writing. Ask about the firm and three years of realized productivity gain comes to 0.29%. Freed time doesn't wait to be claimed. It gets absorbed by the tasks around it.

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